We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Tvam customer service team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your Debit/Credit card has been charged, the said amount will be reversed back in your Bank account.

Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.

1.Refunds
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was Cash On Delivery (COD), we will refund the money in Cilory Wallet, which can be used for any purchases on cilory.com OR can be transferred to the Bank Account. User would need to add bank account details and then initiate transfer from wallet within 6 months of refund. You can access your wallet by clicking here.
Typically refunds take 3-5 Business days to get reflected in the Bank Account. In some cases, card issuing banks may take longer to reflect the credit posted on the bank.

2. Shipping and Cash on Delivery (COD) Fees
Any shipping or Cash on Delivery (COD) fees charged against the order will not be refunded back.

3. Returns Policy
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 30 days from the date of delivery as follows:

  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 30 days from the date on which these goods are delivered.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
  • Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
  • Refund shall be initiated once the product reaches back to our warehouse and necessary checks are completed to clear the refund process.
  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
  • In case of multiple products order, return request should be placed together for all the products you want to return.
You may contact our Customer Care within 15 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier FREE of cost and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.

NOTE:  Products that have been tampered with, opened and/or used cannot be returned.

Please feel free to mail us at Tvamfashion@gmail.com if you have any questions.