Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was Cash On Delivery (COD), we will refund the money in Cilory Wallet, which can be used for any purchases on cilory.com OR can be transferred to the Bank Account. User would need to add bank account details and then initiate transfer from wallet within 6 months of refund. You can access your wallet by clicking here.
Typically refunds take 3-5 Business days to get reflected in the Bank Account. In some cases, card issuing banks may take longer to reflect the credit posted on the bank.
2. Shipping and Cash on Delivery (COD) Fees
Any shipping or Cash on Delivery (COD) fees charged against the order will not be refunded back.
3. Returns Policy
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 30 days from the date of delivery as follows:
NOTE: Products that have been tampered with, opened and/or used cannot be returned.